Universal continuously strives to be the premier resource for complete supply chain logistics solutions and to supply services that meet and exceed our customer’s expectations. We accomplish this through quality management systems designed to drive continuous improvement in process performance and effective corrective and preventative actions.
Universal integrates sophisticated error-proofing methods into our quality management systems. Universal’s Quality Team carefully documents, measures and maps the best practices from proven processes at our other operations. Our highly skilled and extensively trained staff then integrates these “lessons learned” into new and existing operations. Scheduled and random internal audit programs and SOX compliance audits are performed frequently to ensure that all process outputs are within prescribed tolerances. Select Universal facilities are registered to ISO 9001:2008, AS 9100:2009 (aerospace) and TS 16949 (automotive) quality assurance programs.
Our quality objectives are:
- Improved customer service and process performance; delivering on-time, error-free performance and timely, accurate customer communications
- Cost containment, revenue growth and financial stability achieved from the development of long-term partnerships
- Cost saving opportunities and new initiatives to ensure continued profitability
- Safe and secure work environments that meet all Government/regulatory requirements
- Continuous employee training, participation and rewards for initiative, effectiveness and teamwork
Safety, Security & Environment – Universal is committed to the safety of our employees, contractors and the motoring public. We have qualified staff assigned to all aspects of safety to include Occupational Safety and Health experts, Certified Occupational Safety Specialists, Certified Directors of Safety, Certified Safety Supervisors and Smith System Certified Instructors. Our location managers receive OSHA 10 hour training and at least two hours of Supervisor’s Drug and Alcohol training. We are currently in the midst of converting from paper logs to electronic on-board recorders that integrate with our dispatch systems for both on-time delivery and to maintain operations within the federal mandated hours of service.
Whether a non-office employee, office employee, company driver, contractor driver, agent or a broker, all are put through a vigorous screening process to prove they meet our high standards for safety and security. Safety is a commitment we require from everyone and something that we maintain throughout the lifetime of our many partnerships. We have 5 information/training centers and 10 traveling managers to give orientations, safety seminars and non-office training when and where we need it.
Our security measures keep-up with our customers’ needs. Our carriers and those locations dealing with international shipments are C-TPAT approved and all personnel and drivers have ID badges once on-board. Nearly all of our trailers are equipped with state-of-the-art tracking devices that will send our operations department alerts if a unit has unauthorized movement. We provide 24 hour phone access to safe and secure parking for equipment and loads. By the end of the day, we know where your load is and that it’s secure overnight, holidays and weekends. All applicable drayage, government services and commercial motor vehicle operators have passed the Transportation Security Administration process and have received their TWIC (Transportation Worker Identifications Cards).
Universal understands the need for greener operations. We are involved with air resource board programs such as Drayage, TRUCRS and TRU. We are also involved with Smartway with trailer tires and side skirts. Our application process is nearly paperless, and with our electric on-board conversions with e-logs and in-cab scanning, we are decreasing our carbon footprint.
At Universal, we take safety very seriously. If you have an observation of our highway performance that you would like to share, please don’t hesitate to give us a call at: 1 (800) 233-9445.
- Universal Truckload – dial extension 2254 or 6221
- Universal Specialized – dial extension 2254
- Universal Intermodal – dial extension 2120
- Universal Dedicated – dial extension 2269
- Universal Logistics Solutions of Canada – dial extension 2269